Contact information

Contact Information

The gloqiva customer service team is here to help with questions about our furniture, an order, delivery, a return or refund, and other store-related matters. You can contact us by email or phone using the details on this page. Customer service hours are Monday–Friday, 9:00 AM–5:00 PM (EST); you may contact us during this time.

Email and Phone

For written inquiries, email baixin99@gloqiva.com. You can also call +81 7083923411 during customer service hours. Please include clear, accurate details so we can understand what you are asking about.

Information to Include

For a question about an existing purchase, it may help to have your order number, the email address used for the purchase, the product name, and a short description of your question ready. Share only information that is relevant to your inquiry. These details can help us identify the order and understand the issue you would like us to review.

If you are asking about a particular furniture item, mention its name or describe it as it appears in the store. For an order-related question, explain what information you need, such as confirmation, order status, or help checking the delivery address associated with the order. Please provide information as accurately and completely as you can.

Orders, Products, and Pricing

You may contact gloqiva with questions about furniture listings, product descriptions, or the price shown in the store. Product details and images are there to help you review an item before ordering. If something in a listing is unclear, identify the item and the detail you would like us to clarify.

Prices include taxes. There are no additional fees apart from shipping. Orders totaling $268 or more qualify for free shipping; for orders under $268, shipping is $28. If you have a question about how shipping applies to an order, include the order details in your message.

Delivery Questions

The shipping time is 9 to 11 business days. This is the stated transportation time, not a promise of delivery on a particular date. You can contact us with questions about an order’s status or to check the delivery address associated with it. Include the order information so we can identify the relevant purchase.

If you contact us about a delivery concern, describe what you have noticed and provide the order details. We can review the information available for that order and respond with guidance. Please contact us as soon as you can if you believe a delivery issue needs attention.

Returns and Refunds

You may contact us with questions about a return or refund, including how to begin an inquiry about an order. Share the order number and the product involved, along with a brief explanation of your question. Refund processing takes 3 to 5 days. The time before a refund appears may also depend on the payment channel used for the purchase.

Privacy and Clear Communication

When contacting gloqiva by email or phone, provide only the information needed to help us understand your request. Avoid including unrelated personal details. Accurate order and contact information helps us direct your inquiry appropriately, while a concise description makes it easier to understand what assistance you are seeking.

Customer service hours are Monday–Friday, 9:00 AM–5:00 PM (EST). We do not state a specific response time on this page. Please use the contact details below for store-related questions and include enough context for us to review your inquiry.