Shipping policy
Shipping Policy
This Shipping Policy explains how furniture orders placed through the gloqiva store are prepared and delivered. The store is intended to serve customers in the United States. It covers order preparation, shipping charges, estimated transit time, and what to do if a delivery concern arises. We aim to make the shipping details easy to find before checkout and easy to refer to after an order is placed.
Order Preparation
After you submit an order, it enters our processing flow so the order details can be reviewed and shipment preparation can be arranged. Please make sure the information you enter at checkout is accurate and complete, especially the delivery address and any details needed to identify the destination. Correct information helps avoid preventable questions during order handling and delivery.
If you need to correct an address or ask about canceling an order, contact us as soon as possible and include your order information and the change you are requesting. We will review the request in light of the order’s current status. We cannot promise that a change, cancellation, or shipment interruption will be possible once processing or shipping has progressed.
Estimated Shipping Time
The shipping time is 9 to 11 business days. This is the stated transportation time for an order and is an estimate rather than a guaranteed delivery date. It describes shipping time and does not state a separate order-processing period. The actual time to receive an order may be affected by circumstances during preparation or transit.
Weather, carrier arrangements, holidays, address confirmation, and other reasonable factors may affect transportation. If something changes or you have a question about where your order is in the delivery process, contact us with your order details. We will help with the information available to us.
Shipping Charges and Prices
Orders totaling $268 or more qualify for free shipping. For an order totaling less than $268, the shipping charge is $28. The applicable shipping charge is shown during the order process. No other shipping tiers or additional shipping charges are stated in this policy.
Product prices include taxes. Apart from the applicable shipping charge described above, there are no additional fees. The order total and shipping charge shown during checkout provide the relevant price information before you submit your purchase.
Shipping and Delivery Information
When shipping information is available, you may be able to review it through the order-related page or contact gloqiva for assistance. Any available shipment or delivery details can help you follow the progress of an order. If you contact us, include the order information so we can identify the purchase and respond about the correct shipment.
Please review the address information entered with your order. If you notice an error, tell us as soon as you can. We will check whether the requested correction can still be made based on the order’s status; a change is not guaranteed. If a package is refused, unclaimed, or affected by an address issue, contact us so we can confirm the appropriate way to handle the situation.
Delivery Problems
If an order appears to be lost, arrives damaged, or contains an item different from the one ordered, contact customer service and explain what happened. Include your order information and any details that will help us understand the delivery concern. We will review the information and respond with guidance for your situation.
Furniture orders can involve items that need careful coordination from preparation through delivery. If you have a concern about an order or its shipment, reach out to us so we can review the details with you. We do not promise a particular delivery outcome or a specific remedy in advance; the next steps depend on the circumstances and the information available.
Returns and Refunds
If you have a question about returning an order or requesting a refund, contact gloqiva and we will direct you to the applicable return process. Approved refunds are processed within 3 to 5 days. The time it takes for a refund to appear may also depend on the payment channel used for the purchase.
Contact gloqiva
For questions about shipping, an address concern, or a delivery issue, contact our customer service team. Include your order details where relevant so we can identify the shipment. Our customer service hours are Monday–Friday, 9:00 AM–5:00 PM (EST).
- Address: Nakao 3247-4, Midori-ku, Saitama-shi, Saitama 3360932, Japan
- Email: baixin99@gloqiva.com
- Phone: +81 7083923411
- Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (EST)