Refund policy
Return & Refund Policy
At gloqiva, we want you to feel confident ordering furniture from our store. This policy explains how to request a return or cancellation, what to expect during review, and how refunds are handled. It applies to purchases made through the gloqiva store. Return and cancellation rules apply only to products purchased after the relevant rule was enabled or updated.
Return Eligibility and Timeframe
You may request a return within 34 days, starting from the delivery of the last item in your order. Weekends and holidays are excluded from the return-window count. This timing is based on delivery of the final item, so an order arriving in separate shipments has one return-window start date: the date the last item is delivered.
To begin, email us at baixin99@gloqiva.com with your order number and the name or description of the furniture item you want to return. Please tell us briefly why you are requesting the return. We will review the request and reply with confirmation and the next steps before you send anything back.
Please keep the item and any parts or materials that came with it together while we review your request. If your message concerns damage, an incorrect item, a missing item, or a quality issue, include a clear description and relevant photos where available so we can understand what happened and assist you.
Return Shipping and Instructions
Return shipping is free. Contact us before shipping a return so we can review the request and provide the return instructions. The return destination and shipping steps will be shared with you as part of that process. Please do not send a return to the store contact address unless we have confirmed that it is the correct destination for your return.
Once your return is approved, follow the instructions we provide and include the order information needed to identify the item. If you have questions about packing or arranging the return, contact our customer service team before sending it. We will help clarify the approved return steps.
Refund Review and Timing
After the returned item is received, we will review it and the return request. Once that review is complete and the refund is approved, we will process the refund within 3 to 5 days. The refund is generally sent to the original payment method or payment channel used for the purchase. The time it takes for the refund to appear in your account may depend on the payment provider.
We will use the order details you provide to match the return with your purchase. If we need more information to complete the review, we will contact you using the details provided in your request. You can also reply to our email if you need an update or have additional information to share.
Order Prices, Shipping, and Taxes
Prices include taxes. There are no additional charges apart from the applicable shipping charge. Orders of $268 or more qualify for free shipping. For orders below $268, shipping is $28. These shipping terms apply to delivery of orders from gloqiva and are separate from return shipping, which is free.
The estimated shipping time is 9 to 11 business days. This estimate describes delivery after an order is shipped; it does not change the return window, which begins when the last item in the order is delivered. If your furniture order arrives in more than one shipment, use the delivery date of the final item when counting the return timeframe.
Damage, Incorrect, Missing, or Quality Concerns
If an item arrives damaged, is different from what you ordered, appears to be missing from your delivery, or raises a quality concern, contact us by email with your order number and a description of the issue. Include relevant photos or other details that help show the concern, if available. We will review the information and respond with guidance for your situation.
Cancellations
A cancellation request may be made for an item that has not yet shipped. The cancellation period ends when the item is shipped. To request cancellation, email us as soon as possible with your order number and the item you want to cancel. We will check the shipment status and confirm whether the request can be processed.
If an item has already shipped, the cancellation period has ended. You may contact us about the return process after delivery, subject to the return window and steps described above. Contacting us promptly helps us identify the order and provide a clear response.
Contact gloqiva
For a return, refund, cancellation, or delivery concern, please contact us using the details below. Include your order number in your message so we can direct your request to the right order.
- Address: Nakao 3247-4, Midori-ku, Saitama-shi, Saitama 3360932, Japan
- Email: baixin99@gloqiva.com
- Phone: +81 7083923411
- Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
We aim to make each request easy to follow: send us the order details, allow us to review the information, and wait for our instructions before returning an item. Our team is available during the hours listed above to help with your request.