Terms of service
Terms of Service
Welcome to gloqiva. These Terms of Service apply when you visit or browse our store, explore furniture products, submit an order, or contact our customer service team. By continuing to use the store pages or completing a purchase, you agree to the terms shown here. Please review them before placing an order. If you do not agree, please discontinue use of the store.
Our Store and Furniture Listings
gloqiva offers furniture through its online store. We work to make product descriptions, photographs, and other listing details useful when you are considering an item. Furniture can look different across screens and viewing conditions. Colors, textures, proportions, dimensions, materials, and the appearance of an item in a room may vary from how they appear in a photograph or on a particular display. Review the product information shown on the listing and contact us if you have a question before ordering.
Product images are provided to help illustrate the item and its presentation. The way an item appears in a photograph may differ from its appearance in person. A description or image should be considered alongside the other information displayed for that product.
Orders and Payment
Submitting an order is a request to purchase the selected product. gloqiva may review and process an order and will confirm or otherwise communicate about its status through the order process. An order submission does not by itself guarantee that the order will be accepted or completed.
Please provide accurate information when placing an order or contacting us, so we can process the request and coordinate delivery. Payment is handled through the payment process presented during checkout. The available payment options and relevant payment steps are shown there.
Prices, Taxes, and Shipping Charges
Prices include taxes. There are no additional charges apart from shipping. Orders totaling $268 or more qualify for free shipping. For orders under $268, the shipping charge is $28. The applicable shipping charge is shown as part of the order process.
The estimated shipping time is 9 to 11 business days. This is an estimate for delivery and is not a guarantee of a specific arrival date. Delivery timing can be affected by circumstances during order handling or transit. If you have a question about an order, contact us with the relevant order information.
Returns and Refunds
Returns and refunds are handled according to the return and refund arrangements displayed by gloqiva. Please review those arrangements for the applicable return process and eligibility details. Once a refund is approved for processing, the stated refund processing time is 3 to 5 days. The time before a refund appears may also depend on the payment channel used for the order.
Store Pages and Appropriate Use
Use the store pages responsibly and provide accurate information when interacting with them. Do not misuse the store, interfere with page operation, submit false orders, engage in fraudulent activity, violate another person’s rights, or use the store for unlawful activity. We may limit or end access to store pages when reasonably needed to protect their operation or users.
The gloqiva name, page design, text, images, graphics, and other store content are protected content. Do not copy, republish, or use store content outside ordinary browsing and shopping without appropriate permission.
Reviews and Other Customer Content
If you submit a review, comment, or other content to the store, make sure it is accurate, lawful, and does not infringe another person’s rights. By submitting content, you allow gloqiva to use it within the operation and presentation of the store, including displaying it in connection with the relevant page or customer experience. Please do not include private information that is not needed for your contribution.
Third-Party Links and Services
Store pages may include links to third-party websites or access to third-party services. These are operated outside gloqiva’s control. We are not responsible for the content, availability, or practices of third-party pages or services. Review the information and terms presented by a third party before using its service or sharing information with it.
Information and Service Availability
Store pages and product information are provided as displayed and may change as products, pages, or store operations are updated. We aim to present useful and clear information, but page availability, display, and details may occasionally differ or be interrupted. To the extent permitted, gloqiva is not responsible for every interruption, display variation, information difference, or issue arising from a third-party page or service. Nothing in this section promises that a page or product display will be uninterrupted or identical across devices.
Changes to These Terms
gloqiva may update these Terms of Service as store operations, services, or pages change. The current version will be published on the store page. Continued use of the store pages or completion of a purchase after reviewing the displayed terms indicates acceptance of the terms then shown.
Contact gloqiva
For questions about an order, furniture listing, or these terms, contact our customer service team. Please include relevant order details when your question concerns a purchase. Customer service hours are Monday–Friday, 9:00 AM–5:00 PM (EST).
- Address: Nakao 3247-4, Midori-ku, Saitama-shi, Saitama 3360932, Japan
- Email: baixin99@gloqiva.com
- Phone: +81 7083923411
- Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (EST)