about Us
About gloqiva
gloqiva is an online store focused on furniture and the needs that come with choosing pieces for a home. We serve customers in the United States through an English-language shopping experience, with product pages designed to help visitors browse, review item information, and decide what to order. This page introduces how to shop with us and how to reach our team when you need assistance.
Furniture is part of how people use and experience their living spaces. Choosing it often involves comparing what is shown, considering how an item may fit into a room, and taking time to review the available product details. We organize our store around furniture so customers can focus their browsing on home-related needs. Product information on each page is there to support that decision-making, and we encourage customers to read the displayed details before placing an order.
A Furniture-Focused Store
Our focus is furniture and shopping for the home. Customers may visit to explore the items displayed in the store, compare product information, or ask a question about an item before ordering. We aim to keep the experience centered on the products and the information customers need to consider them.
A product page can help you understand how an item is presented, but a screen cannot reproduce every in-person detail. Images, colors, textures, dimensions, materials, and overall appearance may look different depending on the display and viewing conditions. Please use the description and images together when reviewing a product. If you need help understanding information shown on a page, you can contact gloqiva using the details below.
Shopping with gloqiva
The store is designed to make the path from browsing to ordering straightforward. You can explore furniture listings, review the information displayed for an item, and submit an order through the store. After ordering, you can refer to the order-related information provided through the shopping experience. If a question comes up about a product, order, or delivery, our team can be contacted by email or phone during the listed customer service hours.
Clear information matters throughout a furniture purchase. We work to present product details and shopping information in a way that is easy to review. Store pages and product displays may be updated as store operations or offerings change, so the information shown on the page is the best place to review current details before ordering.
Prices and Shipping
Prices include taxes, and there are no additional fees apart from shipping. Orders totaling $268 or more qualify for free shipping. For orders under $268, the shipping charge is $28. The shipping time is 9 to 11 business days. This is the stated transportation time and is not a specific delivery-date promise.
We want customers to be able to review these costs and timing details as part of deciding whether to place an order. Please check the order information shown during checkout and make sure the details you provide are accurate. If you have a question about an order or its delivery, contact us and include enough information to help us identify the purchase.
Customer Support
Good store communication should be clear and useful. Customers can contact gloqiva with questions about furniture listings, orders, delivery, returns, refunds, or other store-related matters. When you write or call about a purchase, sharing the order number, the product name, and a brief description of your question can help us understand what you need.
If your inquiry concerns a return or refund, our team can help direct you to the relevant process. Refund processing takes 3 to 5 days. The time before a refund appears may also depend on the payment channel used for the purchase. For any question, please provide accurate and relevant information so we can review the matter you raise.
Customer service is available Monday–Friday, 9:00 AM–5:00 PM (EST). You can email or call during those hours using the contact details at the bottom of this page. We value clear questions and practical communication, and we use customer inquiries to understand where store information or the shopping experience may need improvement.
Our Approach
gloqiva’s approach is grounded in useful product information, straightforward order communication, and accessible customer support. We aim to make it easier to browse furniture online by keeping the store focused and the information presented in a readable way. We also pay attention to the questions customers ask, since those questions can show where a product page or store detail could be clearer.
We do not want customers to have to guess where to turn when they need help. The contact details below provide a direct way to reach our store team. Whether you are exploring an item, checking an order detail, or asking about delivery, you can contact us with your question and the relevant context.
Contact gloqiva
For questions about our furniture, an order, delivery, or the shopping experience, contact gloqiva using the information below. Customer service hours are Monday–Friday, 9:00 AM–5:00 PM (EST).
- Store name: gloqiva
- Address: 3247-4 Nakao, Midori-ku, Saitama-shi, Saitama 3360932, Japan
- Email: baixin99@gloqiva.com
- Phone: +81 7083923411
- Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (EST)